Shipping & Returns

Shipping & Returns

I use Canada Post for all shipments within Canada.

Delivery also available throughout the USA and Europe.

Free pickup is available at the Parceline pottery studio, located at 2205 Parthenais #316 in Montreal. Choose this option during your transaction.

Processing time

Orders are usually processed in 3-5 business days.

Do not hesitate to contact me if it is a rush order so I can treat as a priority.

Pendant lights are made to order and take 3-4 weeks to make, as indicated in the description.

Return policy

As a small business, I cannot accept returns. In some cases, exchanges are accepted under the following conditions:

Buyers are responsible for all shipping costs including return shipping costs. The pottery must be very well packed and arrive to me in perfect condition. Once returned, I can proceed to the exchange.

Don't hesitate to contact me if you have any problems with your order!

Damage during delivery

Although each order is packaged with care and precaution, sometimes the postman may be a little too rough with your package. If your pottery arrives damaged, please contact me quickly after receving. Depending on the situation and the nature of the damage, I will be happy to discuss solutions with you!

Final sale

Due to the nature of items, unless they arrive damaged or defective, I cannot accept returns for custom orders and sale items.

Taxes and duty

Of course, any Canadian customer will have to pay provincial and federal taxes. Sorry!

For US customers, please note that duty fees may apply on your purchase, you will be responsible for paying any duty and import taxes that may apply.

Finally, Parceline Ceramique is not responsible for delays due to customs.