Shipping & Returns

Shipping

Shipping costs are calculated according to the purchase amount.

Shipping carrier : Canada Post or Chit-Chat

Order processing time : 3-5 working days

Order processing time for lamps : 2-3 weeks

Free pick-up is available at our studio in Montreal. Enter the coupon code PICKUPMTL at checkout.

 

Taxes and duty

Provincial and federal taxes will be added for all Canadian customers.

Please note that duties may apply to international shipping. Buyers are responsible for all customs and import taxes that may apply.

Parceline ceramique is not responsible for delays due to customs.

 

Return policy

We are happy to accept exchanges. We do not accept returns or cancellations. Please contact us if you have any problems with your order.

Conditions of exchange

Buyers are responsible for all shipping costs, included return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Final sale

Because of the nature of the items, unless they arrive damaged or defective, we can't accept returns for :

- Custom orders
- Sale items